A Microsoft customer email quoted by FlatpanelsHD says support for the Xbox app on 2020 Samsung Smart TVs is scheduled to end on November 3, 2026, because Xbox Cloud Gaming updates are no longer compatible with those TVs’ operating-system version. FlatpanelsHD quoted the email in an October 13 report and attributed its reporting to Windows Central. (FlatpanelsHD)
Which devices the email names
The reported change concerns the Xbox app on Samsung Smart TVs from 2020. The email names Samsung Smart TVs from 2021 onward, PCs, smartphones, tablets and Xbox consoles as other devices for streaming.
Samsung Gaming Hub and app availability
Samsung’s U.S. Gaming Hub page lists the feature for 2022-and-newer TVs. It describes 2020–2021 TVs as having a range of game-streaming services and advises owners to check the app store on their specific TV. The page also says Gaming Hub requires an internet connection and supports popular Bluetooth or USB-wired controllers. (Samsung Gaming Hub)
The Xbox app support described in the email and Samsung’s Gaming Hub availability are separate details: the email lists Samsung TVs from 2021 onward as streaming options, while Samsung lists Gaming Hub for TVs from 2022 onward.
A Samsung TV walkthrough from 2025
Aldo James published an English-language walkthrough on May 24, 2025, showing the route through Samsung Gaming Hub to the Xbox app. The demonstration covers sign-in and controller setup; it offers a dated example of the interface rather than current service terms.
