Many of the activities we do today require personalized customer attention. That's why having a web support page to resolve problems or questions is fundamental. And that's where SympoQ comes in, an online ticket management system designed to meet customer needs. Its free plan lets you create a web support platform to generate 100 tickets and 1,000 actions (you can embed the platform on your website).
The user can open a ticket, write a problem in a thread, attach files, and when the problem is solved, close the ticket. Both the customer and the administrator are always notified via email. Another highlight is its control panel, where you can easily manage open tickets. In terms of design, you have the option to customize the support page with your logo and text, as well as build the form to your company's needs.
How to use SympoQ's ticket management system?
When you create a free account from SympoQ's website, you can specify a subdomain for the support page. After activating it, you'll have the URL of your support platform.
Once you share the subdomain, any customer who clicks on it will access the support page, where they can generate a ticket by specifying their email address, the problem, the title of the query, and the category. Additionally, the user can attach a file. They will then be notified via email about the open ticket and the URL of the query thread.
As an administrator, you receive your username and password in the account activation email to access SympoQ's control panel. From there, you can view tickets, respond to them, and assign a status (open or closed).
From the environment settings, you can customize the design of the support page, including inserting a logo and texts. But most importantly, you can customize the ticket form.
SympoQ is truly a very good online support system that you can use easily with basic computer knowledge. But if its operation seems complicated, you have the “Knowledge base” option, with tutorials that will help you understand the system (they are in English).
Undoubtedly, its most important functions are: the easy generation of tickets, its reporting and activity systems with graphs, and the option to export tickets in PDF and Excel format. Of course, the platform's free plan is designed for small ventures; if you need a more powerful plan, there are commercial plans that are not too expensive.
