If you need a project management platform that supports a ticket system, we at Neoteo thought of you and bring you five online project management services with ticket support. These tools let you create and manage collaborative projects with the help of tickets, so you can effectively resolve customer queries. And if you feel overwhelmed with the tickets, you can invite collaborators to assist you. All the options we list below are free, although on some websites you will find limitations in their free service.
Tixit
Let's start with Tixit, a very good platform to create and manage projects with the help of tickets. To create unlimited projects, you simply have to log in to the service and click on “New Project” and create it. Then, from “New Ticket,” you will add the ticket.
UVdesk
We continue with UVdesk, another very good online project manager that supports the ticket system. The environment has no limits on project creation, but we found limitations when inviting collaborators (only four members) and it does not have custom fields when creating tickets. A highlight of UVdesk (which differentiates it from Tixit) is the full management of tickets.
Futuramo
Futuramo is another project management tool with ticket support. The system allows you to create unlimited projects and tickets, and then invite three collaborators. One of the highlights of the service are: time tracker, task management option and customization of tickets, among other options.
Taiga
Taiga is the platform with the most limitations on the list in its free version. With it you can manage projects, create tickets and send invitations to collaborators. Some of the restrictions are: You can only create one private project, you can only invite three team members and you only have 300 MB of data storage, among other things. The environment has several options in Ticket support (create ticket types and states).
Lighthouse
We will finish with Lighthouse, a very good option to create and manage projects with the help of tickets. The limitations you will find in the free version are: You can only add two members, you can only have one active project and you only have 100MB. But you will not find limits on the number of tickets you can add to the active project.
If you are looking for a simple, free system to solve the problems that your customers have with the product you sell them, without a doubt some of these web pages for project manager with ticket support will be a great help. And surely in this way you will free up traffic on your phone and email.
