Believe it or not, a keylogger or another similar program can eliminate any maintenance dispute by delivering precise data about what exactly happened on the computer before a failure. We know very well that this type of software raises reasonable doubts regarding privacy, but if you're tired of fixing a system over and over, maybe one of the following programs focused on internal espionage can help you improve the situation.
Nobody wants to go that far, but at the end of the day it's insane to assume that all users of the same computer will show a similar level of responsibility. The famous “I didn’t do it” is the go-to refuge for many, along with another classic like “it broke on its own”. Now, although there are occasions when a computer really can break down on its own, most technicians follow a very particular saying: the fault falls on the user until proven otherwise. The lack of data is one of our main enemies when repairing, and that's why many administrators decide to enter the territory of keyloggers. Besides all the privacy concerns a keylogger generates, you also need to create the appropriate exceptions in your antivirus to avoid any false positive that could reveal its presence. That said, what can we install? Let's see...
Hidden Capture
This is an excellent opportunity to revisit the virtues of Hidden Capture. From a technical point of view, it's not a keylogger, but its ability to take screenshots in the background certainly gives it similar behavior. A trained eye will have no trouble detecting its process running, but if the plan is to catch irresponsible users red-handed, well...
Free Keylogger Pro
Relatively unknown but quite easy to use and free of charge, Free Keylogger Pro is one of the most popular options on many download portals. The program can run in hidden mode, removing its icon from the notification tray and its presence from the list of applications. Its support is not limited to what the user types, but also extends to browser sessions and clipboard content.
KidLogger
KidLogger has a broader reputation on mobile devices, and as its name suggests, it is primarily designed as a parental control tool. The most interesting thing about KidLogger is that it can obtain logs of other system actions, such as USB stick connections. KidLogger's main menu offers an option to protect it with a password, although the user will have to take care to hide it well, since it creates entries in the start menu.
Revealer Keylogger
The free edition of Revealer Keylogger may be somewhat limited compared to the alternatives we mentioned above, but its high performance and ease of use greatly compensate for the lack of advanced options. Revealer Keylogger Free will only record everything that goes through the keyboard; however, its Pro edition allows hiding the process and installed files on the hard drive, two details that those in the corporate environment should consider.
Hopefully one of these options will be useful, and especially that they solve problems rather than cause them. Remember to add these programs to your antivirus whitelist to avoid conflicts. Good luck!