Microsoft gave users the option to adopt Windows 10 free of charge for a year, though in the background, still active. The problem is that updates are not always clean, and many computers stuck with Windows 10, causing data loss and loss of productivity. The lawyers of three affected users filed a new claim in the Chicago court, and their goal is to reach all those affected who went from Windows 7 to Windows 10, in a classic class-action format.
The latest round of rumors suggests that April 11 will be the day chosen by Microsoft to launch the new Creators Update for Windows 10. The Redmond giant is taking a bit longer than expected to confirm the exact date, but everything seems to indicate that it won't pass the first two weeks of next month. The automatic profile of major updates worries many users, and in several forums they are already recommending the manual interruption of the Windows Update service as a temporary measure. Let's be honest: Nobody wants to see an update fail, but Microsoft's track record leaves much to be desired. The difference is that some users have the time, money, and determination to take Microsoft to court.
That is the case of Stephanie Watson, Robert Saiger, and Howard Goldberg from the state of Illinois. The legal representatives of these three users filed a lawsuit in the Chicago district court, accusing Microsoft of not taking sufficient precautions in the design and manufacture of the Windows 10 upgrade, and releasing a defective product that causes data loss and hardware damage. Stephanie Watson received the update to Windows 10 without her authorization, and besides losing files related to her work, the computer could not be repaired, so she had to buy another one. Howard Goldberg accepted the offer after six months of daily requests, resulting in loss of information and a computer out of service. Robert Saiger also found errors after the upgrade, and had to invest an unspecified amount of time and money to extract his files.
Naturally, Microsoft's position is that the lawsuit lacks merit, since the update was not mandatory, the company offered free support during the year the program lasted, and there was the option of rollback before 31 days. The lawyers hope to elevate the profile of the process to a class action that reaches all users in the United States harmed by the update from Windows 7 to Windows 10 within the first 30 days. In essence, hundreds of thousands of people.
Source: The Register
Access the lawsuit: Complaint PDF
