America.gov launched on Sept. 29, 2026, as a General Services Administration (GSA)-operated portal for federal information. It answers questions and points people to official government websites; forms, transaction completion and progress tracking are listed for 2027.
The portal is free and ad-free, requires no account to ask a question and can be used in a browser without downloading an app. It says people can ask questions in English, Spanish or French and receive answers in the language they used.
What America.gov does now
America.gov is intended to give people a plain-language route to federal information and services. Its answers link to official sources, while users can follow those links to the relevant government websites. The portal is operated by GSA.
During the Sept. 29 launch event, answers to questions about the 2020 election and Donald Trump’s impeachment and felony convictions changed. An initial answer about the 2020 election was later replaced with a refusal to answer political questions.
Gemini is confirmed; Grok is reported
Google confirmed that its Gemini technology supports America.gov. A White House spokesperson reportedly identified xAI’s Grok as another technology partner.
Transactions are listed for 2027
America.gov lists forms, transaction completion and progress tracking as planned for 2027. The White House executive order signed on Sept. 29 directs GSA to establish and operate the portal in coordination with the National Design Studio and the Office of Management and Budget (OMB). It also directs OMB to issue implementation guidance to agencies within 90 days of the order.
The order defines covered services as public-facing federal services used by more than 100,000 people in a 12-month period and accessible online. It excludes IRS tax-filing services, Department of War services and Intelligence Community services; OMB may add or exclude services. Implementation is subject to applicable law and available appropriations. The order also preserves other lawful ways to obtain federal services, so America.gov is not intended to be the only route. For authoritative requirements or decisions, follow the responsible agency’s guidance.
What the privacy policy says it retains
The policy says question text is processed to generate answers and is not saved as an account history. It also says AI providers operate under zero-data-retention agreements for prompts and generated responses. Separately, the policy describes these retention periods:
| Data category | Stated retention period |
| Cached AI responses | Up to 2 hours |
| Operational measurements | Up to 90 days |
| Feedback, including ratings or comments, responses, sources and metadata | Up to 1 year |
| Cloudflare security logs, which may include IP addresses | Up to 12 months |
The policy says approximate location, such as a city or region estimated from a network address, may be shared with AI providers. It says the service does not use GPS or request precise location. Questions may also appear in browser history if they are included in a page URL.
For uploaded PDFs, America.gov extracts text in the browser and makes a best-effort attempt to remove some personal information. The policy advises against uploading PDFs that contain personally identifiable information.
