On October 8, 2026, Orange España and Google Cloud announced an expanded partnership, and Orange said it had deployed more than 1,000 customized AI agents using Gemini Enterprise. The company describes employees building agents with low-code tools for work across human resources, IT, commercial activities and customer service.
What Orange says the agents do
The reported uses range from technical-incident classification and routing to root-cause analysis. Other agents search internal company knowledge or handle routine service requests and operational tasks.
That gives the deployment a broad internal remit: helping staff sort incidents, investigate possible causes, find information and manage routine requests. These are company-described applications of the agents, not consumer features announced for Gemini products generally.
How employees create and oversee agents
Orange says Gemini Enterprise’s low-code environment lets employees create customized agents, including staff without technical roles. The platform is described as a way to build agents for different business tasks without writing extensive code.
Company sources describe an Agent Registry for identifying, approving and managing agents. They also describe an Agent Gateway that applies enterprise security policies to traffic. Those names point to two distinct parts of the reported setup: managing agents and applying policies to their traffic.
The reported data foundation
The companies describe using retrieval-augmented generation (RAG) and semantic search to draw on Orange’s internal corporate knowledge. RAG retrieves relevant information and supplies it to an AI system as it generates a response; semantic search helps find information based on meaning, not just exact word matches.
The named data services are BigQuery, which the companies identify as Orange’s data warehouse, and Google Cloud Storage, identified as its data lake. The companies say their data-management relationship dates to 2018.
