Ubisoft’s decision to end For Honor compatibility with Linux and Steam Deck led to an unusual customer-service outcome: one player says Steam rejected four refund requests, then offered credit for the purchase in the Steam Wallet. The credit was offered after the game stopped being playable on the affected platform, but it was not a return to the original payment method.
The player bought For Honor in July 2025 intending to play it on Steam Deck. Ubisoft said the game would no longer be playable on Steam Deck starting September 10, 2026, citing its inability to meaningfully deploy player-protection measures on Linux.
For Honor lost Steam Deck compatibility, then Steam made an exception
The player said Steam initially rejected four refund requests. Two appeared automated, while two followed requests for human review, according to the player’s account.
Steam later offered a credit equal to the purchase amount as a “customer service gesture.” Accepting the credit removed For Honor from the player’s Steam account. The remedy therefore put the value back into Steam’s ecosystem rather than sending money to the original card or payment method.
Ubisoft’s stated explanation focused on anti-cheat and player-safety measures. The company said it was removing For Honor from Linux because it could not meaningfully deploy protection on that platform. That change affected Steam Deck because the handheld runs SteamOS, a Linux-based operating system.
Steam’s normal refund rules did not change
Steam’s standard policy normally covers games requested within 14 days of purchase and played for less than two hours. Valve also allows users to submit requests outside those limits for review, but approval is not automatic.
That distinction matters here. The reported purchase took place in July 2025, well outside the normal 14-day window by the time the compatibility change took effect. The four initial rejections were consistent with Steam’s ordinary eligibility rules; the later Wallet credit was an individual support decision rather than a published policy change.
| Decision point | Standard Steam process | Reported For Honor case |
| Purchase timing | Normally within 14 days | Bought in July 2025 |
| Playtime | Normally less than two hours | The player said Steam cited playtime above two hours |
| Review outcome | Requests outside the standard limits may be reviewed | Four requests were rejected before the later credit offer |
| Where the money went | Steam’s request flow can offer Steam Wallet credit or the original payment method | Steam offered Wallet credit |
| Account status | A refund removes the purchased title when processed | Accepting the credit removed For Honor from the account |
A player affected by the same compatibility change can still submit a request through Steam, including outside the normal limits. The reported outcome shows that support may consider an exceptional remedy, not that every request will receive one.
The compatibility badge question remains central
The player also asked whether Steam’s Playable or Verified label guarantees that a game will remain compatible after purchase. Steam did not provide an answer in the player’s account.
Those labels matter when deciding whether a game is suitable for Steam Deck, but the reported case leaves the long-term status of that compatibility unresolved. A publisher can later change a game’s Linux or anti-cheat configuration, and the resulting support decision may depend on the individual request.
The case leaves digital-game buyers with a concrete distinction: a compatibility label can describe whether a game works with Steam Deck at a given point, while Steam’s published refund rules define the normal timing and playtime limits for requesting money back. The two systems are related, but the Wallet credit offered here did not create a general guarantee for future compatibility.
